Home Depot kicks ass!
Brought back a burned-out bandsaw with no receipt and no box. Home Depot replaced it on the spot, no questions asked. That's how you do customer service.
For christmas I got some home depot gift cards.. I was very excited because it meant that I would be able to get a bandsaw, something I have been wanting for a while. The bandsaw was going to basically be free as the giftcards I got would cover it completely, including tax.
Off to home depot I went and I got the Ryobi 9” bandsaw. I was happy as a clam – or as happy as clams can be when they are forced to use Ryobi, but thats for another post..
I had set it up in my garage workshop and had everything humming along nicely. It cut the little wood blanks I use for pen turning and the polyester resin I use as well – the world was a better place.. Or atleast my crafting was easier.
Well not two days after I started using it the motor burned out. I was very disappointed, but not shocked after all it was Ryobi.
I figured I would just take it back but couldn’t find the receipt anywhere… sigh my dumbass must have thrown it away with the boxes.. Oh man.. I was unhappy..
But, I took it all back to home depot, sans-boxes and receiptless and they took it back and gave me a new one on the spot no questions asked!
That’s it. End of story. Home Depot kicks ass - they make things simple and good, even when they could have easily turned me away. That kind of customer service is exactly what keeps me going back..
Letters to the Editor
Agree, disagree, or set me straight. The comments are open.