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If you buy just about any product and have an issue with that product, you have a reasonable expectation of being able to take that product back and get a replacement.  Example;  Buy a TV and it doesn’t work, you return it and get a new one.. Or return it and get your money back.  That new shirt not fit quite right?  Take it back..

Not with software.  With software once purchased you’re stuck with it.   There is typically a very strict “no return” policy, and this sucks.  It’s to the point now where most stores wont even take back unopened software.  Once the transaction is done, its done.

So if you get that software home and it just plain doesn’t work, you’re hosed.  You’re just out that money, and you have absolutely zero recourse other than to not purchase that companies software any more.  That’s where I’m at with Ubisoft.

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I’m pretty strong supporter of Adobe products or at least I think I must be because I have purchased Adobe Photoshop, Adobe Premiere and Adobe After Effects as well as upgrading each many times.  I’m on my 4th or 5th iteration of photoshop at this point and after some quick and dirty math  I think Adobe has gotten well over $5000 of my hard earned money over the years.  These are all for my own personal use and because as a software engineer I think software piracy is just wrong.  Even so that still hurts a tad.

Recently Adobe announced that they would be offering their software at rental subscription prices and I was excited!   What a great idea!!  But did they do it right?  I don’t think so.. but they are so close!

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